Terms and Conditions

Ordering/general terms.

All prices are non-negotiable, and priced according to your exact design and size of your cake. We do not ‘price match’, as our prices are based upon our high standard of work and quality of ingredients used.

Following your consultation / enquiry, your quote is valid for 7 days, paying your deposit (see below) secures this price & prevents any further price increases, except in exceptional circumstances beyond our control eg. Exceptional fuel price increases, flower price increase, etc.

Whilst we will endeavour to match any design, or colour, all cakes are handmade therefore differences may occur. We will do our best to match any colour requests for icing but we cannot guarantee an exact Pantone match as colours present differently in different materials. We aim for a perfect match but this is not always possible

We reserve the right to use our artistic judgement when designing and creating your cakes, and may need to adjust your order accordingly.

Any changes to orders must be made at least 1 week before date of celebration; these will be accommodated if possible at an extra charge if the design requires extra work.

Whilst most of the flowers, figures and cake toppers are handmade in sugar, THEY ARE NOT EDIBLE as they may contain wires and other non-edible materials. They must be removed from your cake before it is cut.

All cakes are labelled with allergen information and a full list of ingredients can be given on request. All cakes may contain nuts/nut traces.

Fruit cakes are not made by Iced Jens and are supplied by a trusted supplier- please do feel free to ask should you require any further information on this.

Fruit cakes have a layer of marzipan under the icing.

Deposits

A deposit of £10 is required when ordering Celebration cakes, with the balance due no later than 1 week before collection/delivery. All deposits are non-refundable and non-transferable between dates. All deposits must be paid within 7 days of receiving your invoice- after this time your order will be cancelled and the date will be released for others to book. If you then wish to re-book this date, the consultation process will start again and we cannot guarantee the the original price will be honored.

A £50 deposit is required when ordering a Wedding cake, with the outstanding balance being due for payment no later than 2 weeks before the wedding date. All deposits are non-refundable.

If the final balance for your cake is not received, we will not proceed with your order.
Deposits and balances can be paid for via bank transfer or cash. Please ask for account details before proceeding with payment.

Cancellations

* If you have to cancel your order for any reason, your deposit will be lost and you will be liable to pay for any special order items, and for any work that has been started. In addition if a Wedding cake is cancelled within 2 weeks of the wedding date the full outstanding balance will be payable.

Delivery & Setting Up

* Celebration cakes can be collected from us in Wymondham, Norfolk or delivery can be arranged at an extra charge. Delivery will be charged at £1 per mile from the the postcode NR180YE.

If collecting, your cake will need to be transported on a flat surface ie car boot or footwell. Please note that cakes are delicate and therefor need to be transported with care- we cannot take any responsibility for damages which occur after your cake leaves ‘Iced Jens’ premises.

Should you require your cake to be delivered, Iced Jens will deliver and set up your cake as agreed and will want to ensure it is displayed at its best. It is your responsibility to ensure you have provided Iced Jens with the set-up details and arrangements made with the venue for the location and display of your cake. Iced Jens cannot be held responsible for the location of the cake at the venue. Please ensure, therefore, that the display location is level, stable and strong enough to hold the cake. Please also remember that chocolate-covered cakes can melt in warm conditions such as inside a marquee on a hot summer’s day, or when set up in direct sunlight. Once the cake has been collected or delivered, set up, and signed for, Iced Jens is unable to accept liability for any interference with or damage to the cake thereafter. If a cake is to be delivered and set up by Iced Jens, a signature will be required from your venue management confirming that the cake has been received and set up in good condition. A photograph of the cake will be taken prior to departure by Iced Jens to verify that the cake has been set up and left in good condition.

Storage

Please note that fondant covered cakes should not be stored in the fridge unless otherwise stated. By storing these cakes in the fridge, the icing will melt and become sticky and models will fall apart. Your cake should be stored in its cardboard box in a cool room and once cut please cover the cut section with a piece of foil. Once cut the cake should be eaten within a few days. Cupcakes should be eaten within 48 hours of collection.

Stand hire

We have a limited number of stands available for hire. Acrylic cupcake stands are available to hire for £20 for a period of 3 days. A £50 refundable deposit is required when hiring this stand which is returned once you bring the cupcake stand back undamaged. The stand will be checked pripr to and after the hire and if we find any damaged or missing parts then either the full or part of the deposit will be kept.

Complaints

If in the unlikely event your are not happy with your cake then please contact us straight away to give us a chance to rectify any problems. All complaints should be supported with photographic evidence in order for us to see the problem and rectify accordingly.

If you have any questions at all regarding the terms and conditions then please do not hesitate to contact us.

Delivery
Within 10 Miles
Gift wrap
On All orders
portions
& Price Guide

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